• 1 Applicability to entrepreneurs and definitions of terms

(1) The following General Terms and Conditions of Business apply to all deliveries between us and a consumer in the version valid at the time of the order.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 BGB).

• 2 Conclusion of a contract, storage of the contract text

(1) The following provisions on the conclusion of contracts apply to orders placed via our online store https://www.Arcadia-Golf.de .

(2) If a contract is concluded, the contract is concluded with
ISS Indoor Sport Systems GmbH
Zillhauser Str. 9
72459 Albstadt
Germany
Commercial Register: HRB420829
Register Court: Stuttgart Local Court
.

(3) The presentation of the goods in our online store does not constitute a legally binding contractual offer on our part, but is only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer to conclude a purchase contract.

The offer shall be accepted in writing or in text form or by sending the ordered goods within one week. If the deadline expires without result, the offer shall be deemed rejected.

(4) Upon receipt of an order in our online store, the following regulations apply: The consumer submits a binding contractual offer by successfully completing the order procedure provided for in our online store.

Before submitting the binding order, the consumer can return to the website on which the customer’s details are recorded and correct input errors or cancel the order process by closing the Internet browser by pressing the “Back” button contained in the Internet browser used by him after checking his details. We confirm receipt of the order immediately by means of an automatically generated e-mail (confirmation of receipt). This does not constitute acceptance of the offer. The offer is accepted in writing, in text form or by sending the ordered goods within one week.

(5) Storage of the contract text for orders via our online store: We store the contract text and send you the order data and our GTC by e-mail. You can view your past orders in our customer area under My account -> My orders.

• 3 Prices, shipping costs, payment, due date

(1) The prices quoted include statutory VAT and other price components. Any shipping costs are added.

(2) The consumer has the option of paying in advance, PayPal, credit card (Visa, Mastercard, American Express).

(3) If the consumer has chosen to pay in advance, he undertakes to pay the purchase price immediately after conclusion of the contract.

• 4 Delivery

(1) Unless we have clearly stated otherwise in the product description, all items offered by us are ready for immediate dispatch. Delivery takes place within 2-4 working days unless otherwise stated in the product description. In the case of payment in advance, the delivery period begins on the day after the payment order is sent to the bank responsible for the transfer and for all other payment methods on the day after the contract is concluded. If the deadline falls on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day.

(2) The risk of accidental loss and accidental deterioration of the item sold shall not pass to the buyer until the item is handed over to the buyer, even in the case of sale by dispatch.

• 5 Retention of title

We reserve title to the goods until the purchase price has been paid in full.

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• 6 Right of withdrawal of the customer as a consumer:

Right of withdrawal for consumers

Consumers are entitled to a right of revocation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity:

Cancellation policy

• Cancellation policy

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. To exercise the right to cancel, you must inform us (Arcadia GmbH, Bruckstraße 30, 72393 Burladingen, Germany, +49 (0) 7475 890 300-0, e-mail address: info@arcadia-golf.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. The costs are estimated at a maximum of around EUR 500. You will only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

• Exclusion or premature expiry of the right of withdrawal

  The right of withdrawal does not apply to contracts

  – for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
  – for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
  – for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;
  – for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

  The right of withdrawal expires prematurely for contracts

  – for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
  – for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
  – for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

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Sample withdrawal form

(If you wish to cancel the contract, please fill out this form and send it back to us).

To
Company
ISS Indoor Sport Systems GmbH
Bruckstraße 30
72393 Burladingen

E-mail address: office@indoor-sport-systems.com

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for notification on paper)

– Date
————-
(*) Delete as appropriate.

• 8 Warranty

The statutory warranty regulations apply.

• 9 Contract language

The contract language is exclusively German.

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• 10 Customer service

Our customer service for questions, complaints and claims is available on weekdays from 09:00 to 18:00 at

Phone: +49 (0) 7475 890300-9
E-mail: office@indoor-sport-systems.com

available.